Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Passenger", "you", "your") and Wanderin governing all private transfer services ("Services") booked via our website (wanderin.ge), WhatsApp, Telegram, email, telephone, or through authorized third-party channels.

1. Definitions & Interpretation

1.1. In these Terms, unless the context otherwise requires:

1.2. Headings are for convenience only and do not affect interpretation.

2. Booking & Confirmation

2.1. A Booking is confirmed only upon our issuance of a Booking Confirmation. All bookings are subject to availability.

2.2. You are responsible for providing accurate and complete booking information, including full passenger names, contact details, precise pickup/drop-off addresses, luggage details, and any special requests (e.g., child seats, pets).

2.3. We reserve the right to decline any Booking at our discretion prior to confirmation.

3. Fare & Payment

3.1. Fares are quoted per Vehicle and include the base transfer charge, driver, fuel, and standard taxes, unless otherwise stated in the Booking Confirmation.

3.2. The fare excludes: gratuities, extraordinary parking or tolls due to passenger-requested route changes, penalties/fines arising from passenger conduct, and charges for services not explicitly included in the Booking Confirmation.

3.3. We accept payment via credit/debit card, bank transfer, or other methods specified in the Booking Confirmation. Full prepayment may be required for certain bookings (e.g., long-distance, peak season). Failure to pay by the specified deadline may result in cancellation with applicable fees.

3.4. We reserve the right to correct manifest pricing errors and will notify you promptly.

4. Vehicle & Driver

4.1. Vehicles are selected by class (e.g., Sedan, SUV). We will use reasonable efforts to provide the confirmed vehicle class but reserve the right to substitute a Vehicle of comparable or superior class if necessary.

4.2. You must not exceed the Vehicle's stated seating capacity and must ensure all luggage declared at booking fits safely within the Vehicle.

4.3. All Drivers are required to hold valid licenses for commercial passenger transport and are expected to maintain professional conduct and adhere to all safety regulations.

5. Passenger Responsibilities & Conduct

5.1. You must be present at the pickup point at the confirmed time and provide an active, contactable phone number.

5.2. You are responsible for ensuring access to restricted pickup points (e.g., gated communities, specific hotel entrances).

5.3. Seat belts must be worn by all passengers at all times while the Vehicle is in motion.

5.4. Smoking, consumption of alcohol, and any illegal, aggressive, or abusive behavior is strictly prohibited. We reserve the right to terminate the service immediately for any breach of this clause without refund.

5.5. You are liable for any damage or excessive soiling to the Vehicle caused by you or your party and will be charged for repair and cleaning costs.

6. Waiting Time, Stops & Amendments

6.1. Each Booking includes a specified waiting period (e.g., 60 minutes for airport arrivals, 15 minutes for standard pickups) as detailed in your Booking Confirmation.

6.2. After the included waiting period expires, additional waiting charges will apply at the rate specified in the Booking Confirmation. If you fail to appear, the Booking may be deemed a "no-show" and charged in full.

6.3. Short rest stops (up to 10 minutes) are generally permitted. Any additional stops, detours, or changes to the itinerary must be agreed upon with the Driver and may incur additional charges.

7. Special Items & Requirements

7.1. Luggage: You must declare all luggage, including oversized items (e.g., sports equipment, musical instruments). Failure to do so may result in the items being refused carriage.

7.2. Child Seats: Available upon request for a fee. You must provide the child's age/weight to ensure the correct seat is supplied. Installation and proper use are the responsibility of the accompanying adult.

7.3. Pets: Assistance animals are always permitted. Non-service animals require prior approval and must be in a secure carrier; a cleaning fee may apply.

8. Cancellation & Amendments by Passenger

8.1. Cancellations must be communicated to us in writing. The following charges apply:

• More than 72 hours before pickup: Full refund.
• 48 to 72 hours before pickup: 50% of the fare charged.
• 24 to 48 hours before pickup: 75% of the fare charged.
• Less than 24 hours or No-Show: 100% of the fare charged.

8.2. Amendments are subject to availability and may result in a fare adjustment.

9. Cancellation by Wanderin

We may cancel a Booking due to a Force Majeure Event, safety concerns, or vehicle unavailability. In such cases, a full refund will be issued, and we will have no further liability.

10. Limitation of Liability

10.1. Our total liability to you for any claim arising from the provision of the Services shall be limited to the fare paid for the specific Transfer.

10.2. We shall not be liable for any indirect, consequential, or special damages, including missed flights or connections, loss of earnings, or other incidental expenses.

10.3. Nothing in these Terms limits our liability for death or personal injury caused by our negligence.

11. Lost Property

We will make reasonable efforts to locate and return lost items. Return shipping costs are the responsibility of the passenger. Claims must be submitted in writing within 7 days of the transfer.

12. Data Protection

We process your personal data in accordance with our Privacy Policy, available on our website. By using our Services, you consent to such processing.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of Georgia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Tbilisi, Georgia.

14. General

14.1. These Terms represent the entire agreement between us.

14.2. If any part of these Terms is found to be invalid, the remainder will continue in full force and effect.

14.3. We may subcontract the performance of the Services but remain your primary point of contact and liable for the Services provided.

End of Terms & Conditions

Terms & Conditions — Group Transfers Service

Applicability: These Terms apply to all group transfer services offered by Wanderin, whether booked via Wanderin.ge, official messaging channels (e.g., WhatsApp/Telegram), telephone, email, or authorized third-party resellers. These terms govern any contract formed between Wanderin and any person or entity (the "Client") who requests or utilises Group Transfer services for a group of passengers.

1. Definitions and Interpretation

1.1. In these Terms, unless the context otherwise requires:

1.2. Headings are for convenience only. References to laws are to the laws of Georgia (country) unless otherwise stated.

2. Scope of Service and Deliverables

2.1. Wanderin provides Group Transfer services as set out in the Booking Confirmation. Services may include: transportation between set points (e.g., airport–hotel), event shuttles, multi-vehicle convoy transfers, multi-day group programs, transfers incorporating staged pick-ups/drop-offs, timed event logistics (arrival/departure coordination), assigned Drivers, optional guides, on-board coordination staff, and ancillary services (porterage, signage, ticketing assistance) where expressly agreed and noted in the Booking Confirmation.

2.2. Any ancillary services (guides, interpreters, escorts, security personnel) are provided only if expressly included in the Booking. Ancillary staff provided by Subcontractors will be engaged under Wanderin's operational oversight but are subcontracted personnel.

2.3. Group Transfers are intended for passenger carriage only. Commercial freight, hazardous materials or goods carriage require specific prior written agreement.

3. Booking, Contract Formation, Minimums & Guarantees

3.1. Bookings must be made in writing (website booking flow, email, or WhatsApp/Telegram confirmation) and are accepted only upon issuance of a Booking Confirmation by Wanderin (which shall include a unique Booking Reference). Verbal quotations, chat messages or provisional enquiries do not constitute confirmed bookings.

3.2. Group Transfer Bookings are subject to a minimum passenger number or minimum vehicle hire (the "Minimum"). The Minimum for a given route or date will be specified in the quote and Booking Confirmation. If actual passenger numbers are below the Minimum at the time of confirmed final numbers, supplementary fees may apply as specified in Section 7.

3.3. Certain Bookings require a non-refundable deposit or prepayment to secure Vehicles and Drivers. A Booking is not guaranteed until the required deposit has been paid and cleared.

3.4. The Booking Confirmation constitutes the contractual terms between the Client and Wanderin and incorporates these Terms. Any amendments to the Booking must be agreed in writing.

4. Client Obligations and Group Leader Responsibilities

4.1. The Client shall:

• Provide accurate booking information (detailed itinerary, exact pick-up/drop-off addresses, access restrictions, passenger manifest, luggage counts and special assistance requirements).
• Ensure the Group Leader is designated and contactable prior to and during the transfer and that the Group Leader's contact details are provided in the Booking.
• Ensure all passengers comply with relevant laws (immigration, customs), health requirements and have necessary documents for the journey.

4.2. The Group Leader's duties include but are not limited to:

• Serving as the operational point of contact for the Driver and Wanderin staff;
• Coordinating passenger assembly, roll-call and boarding to ensure timely departure;
• Ensuring passengers adhere to safety and conduct rules;
• Communicating any passenger changes, delays or incidents promptly to Wanderin;
• Verifying passenger counts and luggage manifests before departure and upon completion of service.

4.3. The Client accepts full commercial responsibility for any failure of the Group Leader to perform these duties. Wanderin may treat the Group Leader's instructions as binding for operational purposes.

5. Vehicle Allocation, Configuration & Subcontracting

5.1. Vehicles are allocated based on the confirmed vehicle mix in the Booking Confirmation (e.g., 2 x 16-seat minibuses + 1 x 8-seat minivan). Vehicle allocation and seat assignment is at Wanderin's discretion unless otherwise agreed in writing.

5.2. Vehicles assigned will be of reasonable age, maintained to operational safety standards, insured and compliant with local regulations. Vehicle specifications (air-conditioning, luggage space, wheelchair access) will be reflected in the Booking Confirmation.

5.3. Wanderin may subcontract any part of the Group Transfer to licensed Subcontractors. Wanderin will use reasonable endeavours to ensure Subcontractors comply with Wanderin's operational standards and with these Terms, but liability for Subcontractors' acts is limited to the extent set out in Section 13.

5.4. Seat allocation and special seating requests (e.g., front seats for elderly passengers) should be requested at booking; Wanderin will accommodate requests where possible.

6. Safety, Security and Passenger Conduct

6.1. Passengers must comply with Driver instructions, seatbelt use, and applicable safety regulations at all times. The Group Leader shall ensure that all passengers adhere to these Rules.

6.2. Smoking, consumption of illegal substances, and other conduct likely to endanger or inconvenience others is prohibited. Wanderin reserves the right to refuse travel to intoxicated or unruly passengers and may terminate carriage without refund if passenger conduct endangers safety.

6.3. Weapons, hazardous materials, illegal goods and large un-declared freight are prohibited. Items that require special handling must be declared at booking and may require a separate arrangement.

6.4. Security searches: For special events with security protocols, passengers may be subject to searches; compliance is mandatory. Wanderin is not responsible for delays caused by security checks outside its control.

7. Confirmed Numbers, Final Manifest and Adjustments

7.1. The Client must provide a Final Manifest (name list and confirmed passenger count) no later than the "Final Changes Deadline" specified in the Booking Confirmation.

7.2. After the Final Manifest is submitted, any decrease in passenger numbers that reduces the total below the Minimum may attract a shortfall charge calculated as per the Booking Confirmation.

7.3. Increases to passenger numbers after the Final Manifest are subject to availability and may require additional Vehicles and additional cost; Wanderin will confirm additional charges in writing.

8. Deposits, Payment Schedule and Invoicing

8.1. Deposit requirement: Bookings for Group Transfers typically require a deposit to secure Vehicles and Drivers.

• Bookings > 60 days before event: 30% deposit; balance due 30 days prior.
• Bookings 14–60 days before event: 50% deposit; balance due 14 days prior.
• Bookings <14 days before event: 100% prepayment required.

8.2. Final payment: the outstanding balance is payable according to the Booking Confirmation and must be cleared before service commencement. Failure to pay the balance by due date entitles Wanderin to cancel the Booking and retain the deposit as cancellation fee.

8.3. Payments can be made by bank transfer, card, third-party processor or other agreed method. All bank charges, currency conversion fees, and intermediary charges are payable by the Client. Wanderin will issue an invoice showing payment received and outstanding amounts.

8.4. For corporate accounts, invoicing terms may be agreed in writing and replaced by the specific corporate contract.

9. Cancellation, Termination and Refunds (Group Transfers)

9.1. Cancellation by Client — tiered and strict policy:

• Cancellation ≥60 days prior to event: full refund of amounts paid less non-recoverable costs and a 10% administrative fee.
• Cancellation 30–59 days prior: 50% refund of amounts paid.
• Cancellation 14–29 days prior: 25% refund of amounts paid.
• Cancellation <14 days or no-show: no refund; full balance payable.

9.2. Cancellation by Wanderin: Wanderin may cancel for safety, operational or Force Majeure reasons. In such cases Wanderin will notify the Client promptly and will either: (a) propose an acceptable substitute arrangement; or (b) issue a refund of amounts paid (less any unrecoverable third-party costs). Wanderin shall not be liable for consequential losses (lost profits, event cancellations) beyond direct refund.

9.3. Termination for breach: either party may terminate the Contract for material breach by the other where breach is not remedied within a reasonable cure period. Termination does not discharge accrued payment obligations.

9.4. Where cancellation results from Client changes that require less or no resource deployment, Wanderin will calculate equitable refunds minus costs already incurred (Vehicle charters, driver scheduling, permit fees) using documented evidence.

10. No-Shows, Delays and Standby

10.1. If the Group or part of the Group fails to board at the agreed time and no contact is made for a period exceeding the included waiting allowance, the relevant vehicle(s) may depart; such occurrence will be treated as a no-show and charged in full. Reinstatement will be treated as a new booking.

10.2. For events requiring vehicles to stand-by for prolonged periods (e.g., long receptions), standby charges will apply as set out in the Booking Confirmation or at the operational rate published by Wanderin.

10.3. Where the Client requests drivers to wait for delayed participants beyond a reasonable time, additional waiting charges will apply.

11. Route Changes, Additional Stops and On-site Variations

11.1. Any route changes or additional stops requested on the day are subject to Driver discretion, local law and availability. Wanderin will quote additional charges for detours or extra stops; the Client or Group Leader must agree to additional charges before the Vehicle proceeds.

11.2. For multi-venue events, timing is critical; the Client shall provide realistic time allowances. The Client is responsible for costs arising from unrealistic scheduling.

12. Cross-Border Transfers, Permits & Customs

12.1. Cross-border Group Transfers require additional planning, permits, insurance and potential crew/vehicle authority. Client must provide passenger passports, visa requirements and allow sufficient time for border crossings. Wanderin will provide cross-border quotes excluding potential border permits, local agency fees, vehicle permit charges, and any local taxes unless expressly included.

12.2. Any fines, customs duties, penalties or additional fees imposed at borders resulting from Client or Passenger failure to carry appropriate documentation are the Client's responsibility.

12.3. Where cross-border operations require vehicle substitution (due to permit limitations), Wanderin will advise and propose alternatives; additional charges may apply.

13. Insurance, Liability and Indemnity

13.1. Wanderin maintains statutory vehicle insurance and third-party liability insurance in accordance with Georgian law and industry practice. Insurance details and limits are available on request.

13.2. Liability cap: Except as required by law (e.g., death or personal injury caused by proven gross negligence), Wanderin's aggregate liability for direct loss arising from a single Group Transfer shall not exceed the total fees paid by the Client for that Transfer. Wanderin shall not be liable for indirect, special or consequential losses (including lost profit, reputational damage, event cancellation costs) except to the extent arising from Wanderin's gross negligence or willful misconduct.

13.3. Indemnity: The Client shall indemnify and hold harmless Wanderin and its officers against claims, liabilities, costs and expenses arising from Client's breach of these Terms, negligent acts, failure to supply accurate information, or the acts/omissions of Passengers or third parties engaged by the Client.

13.4. Damage to Vehicles or equipment caused by the Group will be charged to the Client at cost plus administrative fees. The Client should ensure adequate insurance cover for any valuable equipment being transported.

14. Health, Safety, Medical Emergencies and Pandemic Measures

14.1. The Client is responsible for informing Wanderin of any special health needs or mobility requirements in the Group. Wanderin will endeavour to accommodate but does not provide medical care.

14.2. In medical emergencies, Drivers will act in accordance with their training, seek emergency assistance, and follow legal obligations. The Client bears the cost of any emergency services engaged.

14.3. Public health measures (e.g., COVID-19 rules) may impose additional requirements (mask wearing, reduced capacity). The Client and Passengers must comply with prevailing health regulations; failure to comply may result in service refusal and cancellation without refund.

15. Drivers, Guides and On-Board Staff

15.1. Drivers supplied will be professional, licensed and trained. Where guides or on-board coordinators are included, their role and language capabilities will be specified in the Booking Confirmation.

15.2. Specific staff requests (named drivers, multilingual guides, uniformed host) must be made at booking and may incur extra fees. Wanderin may refuse to assign specific personnel if unavailable or for operational reasons.

15.3. Staff representing Wanderin (Drivers/Guides) will display identification and adhere to Wanderin's brand presentation standards (uniforms, signage) where practicable.

16. Branding, Marketing Content and Intellectual Property

16.1. The Client acknowledges Wanderin's rights in its name, trademarks and logos ("Brand Elements"). Use of Brand Elements by the Client is prohibited without Wanderin's prior written consent. Unauthorized use may give rise to injunctive relief and damages.

16.2. Photographing and filming: Wanderin and its Subcontractors may record non-intrusive operational images or footage for operational, training or marketing purposes. By accepting these Terms the Client licenses Wanderin to use any material captured depicting the Group on public media for marketing, unless the Client notifies Wanderin in writing at least 14 days before the service to opt-out for specific persons or the whole Group.

16.3. Where the Client or Passengers wish to use Wanderin's Brand Elements for co-branding or promotional purposes, prior written approval and mutual brand guidelines must be agreed.

17. Data, Telematics, CCTV and Privacy

17.1. Wanderin may collect and process passenger data required for service delivery (passenger names, contact details, passport/ID where required, health info where relevant). Data will be processed in accordance with Wanderin's Privacy Policy.

17.2. Vehicles may be equipped with GPS/telematics and CCTV for safety and operational control. Recordings and telemetry may be retained for operational and incident investigation purposes. Client consents to such recording for legitimate operational purpose.

17.3. Sensitive personal data (health) will only be processed with explicit consent and retained no longer than necessary.

18. Subcontracting and Third-Party Liability

18.1. Wanderin may subcontract the provision of Vehicles, Drivers and ancillary services. Subcontracting does not relieve Wanderin of its contractual obligations, though Wanderin's recourse against Subcontractors is subject to the terms of the subcontract.

18.2. To the extent permissible by law, Wanderin's liability for acts or omissions of Subcontractors is limited as set out in Section 13. Wanderin will use reasonable due diligence in the selection and management of Subcontractors.

19. Recording, Incident Reporting & Evidence

19.1. Any incidents (accidents, injuries, damage, theft) must be reported to Wanderin within 24 hours. The Client must provide all relevant evidence (photos, witness details) and assist with investigations.

19.2. Where CCTV/telematics material exists, Wanderin may use such data in investigations; Clients may request copies in accordance with data protection rules subject to lawful redaction.

20. Force Majeure, Operational Disruption & Reallocation

20.1. Neither party is liable for failure to perform where prevented by a Force Majeure Event. In such circumstances Wanderin will use reasonable endeavours to mitigate disruption, reallocate Vehicles, or propose alternatives.

20.2. Where Force Majeure makes performance impractical, either party may terminate the affected Booking with written notice; refunds will be calculated net of costs reasonably incurred prior to termination.

21. Complaints, Refunds and Dispute Procedure

21.1. Complaints must be lodged in writing to Wanderin within 7 calendar days of the event and include Booking Reference and supporting evidence. Wanderin will acknowledge within 48 hours and use reasonable efforts to investigate and resolve within 14 business days.

21.2. Refunds are processed to the original payer method where practicable and have a processing window. Wanderin may offset unrecoverable third-party costs against refunds.

21.3. Unresolved disputes may be escalated to mediation by mutual agreement prior to litigation.

22. Pricing Errors, Fraudulent Bookings & Chargebacks

22.1. Wanderin may cancel bookings where fraud is suspected and will seek to recover losses. Voyage alterations due to chargebacks remain payable until chargeback is resolved.

22.2. Pricing errors: Wanderin may correct manifestly incorrect fares and offer the corrected fare or cancel with refund.

23. Governing Law and Jurisdiction

23.1. These Terms are governed by the laws of Georgia (country). Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Georgia, unless otherwise agreed in writing.

24. Indemnity and Insurance Requirements (Client)

24.1. The Client shall indemnify Wanderin against any liability, cost or loss arising from Client failure to comply with these Terms, from Clients' negligence, or from passengers' misconduct.

24.2. For large-scale events, Wanderin may require the Client to provide proof of public liability insurance and name Wanderin as an additional insured or require indemnity insurance in form and amount reasonably requested.

25. Severability, Entire Agreement and Waiver

25.1. If any provision is invalid or unenforceable, the remainder remains valid. These Terms and the Booking Confirmation constitute the entire agreement between the parties for the Group Transfer and supersede prior representations.

26. Operational Fee Schedule

• Minimum booking deposit: 30% of total for bookings made >60 days; 50% for bookings 14–60 days; 100% if <14 days.
• Minimum passengers per vehicle: as per vehicle capacity; shortfall charge equal to minimum seat cost or per-vehicle minimum.
• Standby rate: ₾15 per vehicle per hour after first free hour.
• Additional stop: ₾20 per stop.
• Oversize equipment surcharge: ₾40–₾100 depending on size.
• Out-of-hours surcharge: 25% for services between 23:30–05:00.
• Cleaning fee (food/spill/smoke): ₾150–₾400 depending on severity.
• Damage administrative fee: ₾100 + repair cost.
• Refund processing: up to 14 calendar days.

27. Practical Examples (illustrative)

27.1. Event shuttle for a wedding of 120 guests: Wanderin provides 6 x 20-seat coaches. Client pays 30% deposit; final manifest due 14 days prior. Late reductions below minimum trigger shortfall charge.

27.2. Festival convoy where border crossing required: cross-border fees, permits and driver allowances are additional and paid by the Client.

28. Brand Safeguarding, Co-Branding and Publicity

28.1. Wanderin's Brand Elements (logos, name, trademarks) may be used by the Client only with prior written consent. Where co-branding is authorised, the Client must adhere to Wanderin's brand guidelines.

28.2. The Client grants Wanderin a non-exclusive licence to use event imagery including identifiable group images for marketing unless the Client provides written opt-out instructions at least 14 days before the service. Where passengers are minors, the Client must obtain parental consent for photography used in marketing.

29. Contact, Notices and Operational Contacts

29.1. Notices must be sent to the operational email/WhatsApp number stated in the Booking Confirmation. For urgent operational changes on the day, contact the Driver or operations number supplied.

29.2. Formal legal notices should be sent to Wanderin's registered address as specified in the Booking Confirmation.

End of Group Transfers — Terms & Conditions

Driver and Vehicle Selection — Terms & Conditions (Wanderin)

Version: 1.0

Effective Date: October 13, 2025

Provider: Wanderin LLC (operating as Wanderin.ge) — ("Wanderin", "we", "us", "our")

Scope: These Terms govern Wanderin's policies, obligations and procedures in respect of the selection, assignment and substitution of Drivers and Vehicles used to perform bookings (including private transfers, transfers, point-to-point journeys and related services) whether the Booking is made via the website, WhatsApp/Telegram, telephone, email or authorised third-party channels.

Definitions and Interpretation

1.1. In these Terms, unless the context otherwise requires:

"Booking" means a confirmed reservation accepted by Wanderin and evidenced by a Booking Confirmation (email, WhatsApp message, SMS or other written communication).

"Driver" means the individual engaged by Wanderin or a Subcontractor to operate a Vehicle for the performance of a Booking.

"Vehicle" means the motor vehicle supplied by Wanderin or an authorised Subcontractor to perform the Booking.

"Vehicle Class" means the category of Vehicle (e.g., Standard, Premium, Luxury, SUV, Minibus) specified in the Booking.

"Assignment" means the act of pairing a Driver and a Vehicle to fulfil a Booking.

"Substitution" means the replacement of an assigned Driver and/or Vehicle either before or during the provision of the service.

"Passenger(s)", "You" or "Your" means the person(s) travelling or the person making the Booking on behalf of travellers.

"Subcontractor" means any third party engaged by Wanderin to supply Vehicles, Drivers or related services.

"Booking Reference" means the unique identifier issued on confirmation of a Booking.

"Force Majeure Event" means an event beyond reasonable control (including acts of God, governmental acts, strikes, pandemics, terrorism, war, civil unrest, severe weather, road closures or other similar events).

1.2. Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. References to "law" include statutes, regulations and binding guidance applicable in the relevant jurisdiction.

Purpose and Application

2.1. These Terms set out the minimum standards, processes and passenger protections applicable to the selection, assignment and substitution of Drivers and Vehicles used to fulfil Bookings. They apply to services supplied directly by Wanderin and to services supplied by Subcontractors when performing Bookings for Wanderin.

2.2. Where there is any inconsistency between a Booking Confirmation and these Terms, the Booking Confirmation will prevail to the extent of the inconsistency, unless otherwise agreed in writing.

Driver Eligibility, Vetting and Duties

3.1. Minimum standards. Drivers engaged to perform Bookings for Wanderin must, at minimum:

(a) hold a valid driving licence appropriate to the Vehicle Class and for commercial passenger carriage where required by law;

(b) be at least twenty-three (23) years of age unless a different minimum age is specified in the Booking Confirmation;

(c) possess a minimum of three (3) years' driving experience in passenger transport or equivalent demonstrable experience;

(d) submit to identity verification, licence and permit checks, driving-record checks and, where permitted by law and practicable, criminal record screening; and

(e) be medically fit to carry passengers and comply with visual, physical and other health standards required by law or Wanderin policy.

3.2. Ongoing obligations. Drivers must maintain current licences, permits, insurances and certifications and must notify Wanderin immediately of any suspension, revocation or material change affecting their ability to perform Bookings.

3.3. Conduct and duties. Drivers must:

(a) present identification on request;

(b) arrive within the agreed pickup window or as set out in the Booking Confirmation;

(c) operate the Vehicle lawfully and safely, observe applicable traffic laws and company safety policies;

(d) maintain professional, courteous and non-discriminatory conduct; and

(e) report incidents, accidents or any safety concerns to Wanderin promptly.

3.4. Prohibitions. Drivers shall not consume alcohol or drugs prior to or during service, use a hand-held mobile phone while driving except through legally permitted hands-free devices, or permit unauthorised passengers in the Vehicle.

3.5. Disciplinary action. Wanderin may suspend, restrict or remove any Driver from the platform where Driver standards or conduct are not met, pending such investigation or permanently where warranted.

2.1. All drivers hold valid commercial driving licenses and complete comprehensive background checks.

2.2. Drivers receive regular training on customer service, safety protocols, and route knowledge.

Vehicle Eligibility and Standards

4.1. Documentation and legality. Every Vehicle used for Bookings must have valid registration, required commercial licences and insurance (including third-party liability and any passenger cover required by law). Vehicles must comply with periodic technical inspections and local regulatory requirements.

4.2. Age, condition and maintenance. Vehicles shall be roadworthy, maintained in accordance with manufacturer schedules, clean, hygienic and free from offensive odours. Unless an exception is authorised by Wanderin, Vehicles shall normally be no older than ten (10) years from first registration.

4.3. Safety equipment. All safety equipment (functional seatbelts, airbags where fitted, child seat anchor points and other safety devices) must be present and operational. Smoking inside Vehicles is strictly prohibited.

4.4. Interior standards & passenger comfort. Vehicles must provide functioning heating/air conditioning, sufficient luggage capacity for the Booking and secure locking mechanisms. Any advertised or booked amenity (Wi-Fi, bottled water, leather seats) will be provided only where confirmed in the Booking Confirmation.

1.1. All vehicles in our fleet undergo regular maintenance and safety inspections in accordance with Georgian transportation regulations.

1.2. Vehicles are selected based on passenger count, luggage requirements, and route specifications.

Assignment of Drivers and Vehicles

5.1. Assignment process. On confirmation of a Booking, Wanderin will assign a Driver and Vehicle appropriate to the Vehicle Class, route, passenger number and operational availability.

5.2. Notification. Passenger will be provided with Driver and Vehicle identifying details (Driver name and contact, Vehicle make/model/colour and registration) in the Booking Confirmation or as soon as operationally practicable and in any event prior to pickup where feasible.

5.3. Passenger verification. Passengers should verify Driver identity and Booking Reference prior to boarding. Boarding constitutes acceptance that the assigned Driver/Vehicle correspond to the Booking particulars.

Substitution and Operational Flexibility

6.1. Right to substitute. Wanderin reserves the right to substitute Drivers and/or Vehicles at any time where necessary due to driver unavailability, vehicle mechanical failure, safety concerns, regulatory requirement or other operational reasons.

6.2. Equivalence. Substitute Vehicles will be of comparable or superior Vehicle Class where reasonably practicable. If the substitute is of lower class, Wanderin will notify the Passenger and offer a proportionate refund, credit or alternative remedy as set out in the Booking Confirmation or company policy.

6.3. No breach where substituted. A substitution will not amount to a breach of contract provided Wandering delivers materially equivalent service and observes its notification and remedy obligations.

3.1. Wanderin reserves the right to substitute vehicles of comparable or superior class when necessary due to operational requirements.

3.2. Passengers will be notified of any vehicle substitutions in advance when possible.

Passenger Requests, Preferences and Special Requirements

7.1. Non-binding preferences. Passengers may state non-binding preferences (specific model, colour, Driver preference). Wanderin will use commercially reasonable efforts to accommodate such preferences but does not guarantee fulfilment unless expressly confirmed in writing.

7.2. Special requirements. Requests for child seats, assistance for reduced mobility, pets, sport equipment or other special services must be declared at Booking. Wanderin may impose extra charges or decline requests if not safe or operationally feasible.

Capacity, Luggage and Restrictions

8.1. Seating capacity. Passengers must not exceed the Vehicle's seating capacity. Standing in a moving Vehicle is prohibited.

8.2. Luggage declaration. Passengers must declare luggage quantity and dimensions at Booking. Oversize or excess luggage may require a larger Vehicle and additional charges.

8.3. Prohibited items. Vehicles will not carry hazardous materials, illegal goods, open perishables likely to cause damage, or any items prohibited by law.

Driver and Passenger Safety; Incidents

9.1. Driver safety rules. Drivers must comply with working time/rest requirements and shall not be instructed to operate beyond safety limits. Wanderin will schedule shifts to mitigate fatigue risk.

9.2. Incident reporting. In the event of an accident or incident, the Driver must secure passenger safety, notify emergency services if required and report the incident to Wanderin. Passengers should follow Driver instructions and report incidents to Wanderin promptly.

9.3. Consequences of misconduct. Aggressive, abusive, illegal or dangerous behaviour by Drivers or Passengers may result in immediate termination of service, removal from platform, and civil/criminal liability.

Insurance, Liability and Limitation

10.1. Insurance. Wanderin maintains statutory motor insurance and, where applicable, passenger liability coverage. Policy details and limits are available on request.

10.2. Liability cap. Subject to applicable law, Wanderin's liability for direct loss resulting from Driver or Vehicle selection/assignment errors is limited to the fare for the affected Booking or such other limit required by law.

10.3. Exclusions. Wanderin is not liable for indirect or consequential losses (missed flights, business losses, emotional distress) except to the extent caused by proven gross negligence or wilful misconduct.

10.4. Non-excludable liability. Nothing in these Terms excludes liability for death or personal injury caused by Wanderin's proven negligence to the extent such exclusion would be unenforceable under applicable law.

Complaints, Investigations and Disciplinary Measures

11.1. Complaints. Passengers should submit complaints about Driver conduct or Vehicle condition in writing (email or WhatsApp) within seven (7) calendar days of the Booking. Complaints should include Booking Reference and supporting evidence where available.

11.2. Investigation. Wanderin will acknowledge receipt within 48 hours and investigate. Remedial measures may include apologies, refunds, rebookings, goodwill credits or disciplinary action against Drivers.

11.3. Driver sanctions. Where investigation substantiates breach by a Driver, sanctions may range from warnings to temporary suspension or permanent removal from the platform.

Data, GPS, Telematics and CCTV

12.1. Operational data. Wanderin may process GPS/telematics data, call/message logs (including WhatsApp communications) and other operational data for safety, billing, service quality and dispute resolution.

12.2. CCTV. Vehicles may be fitted with CCTV. Where employed, appropriate signage will be displayed. CCTV footage will be retained in accordance with Wanderin's data retention schedules and applicable law.

12.3. Privacy compliance. All personal data processing is governed by Wanderin's Privacy Policy. Passengers may exercise rights of access, correction or deletion subject to legal retention obligations.

Subcontracting and Third-Party Providers

13.1. Use of Subcontractors. Wanderin may use Subcontractors to supply Drivers and Vehicles. Wanderin will exercise reasonable skill in their selection and monitoring but remains the primary contractual party to the Passenger.

13.2. Liability for Subcontractors. To the extent permitted by law, Wanderin's liability for acts or omissions of Subcontractors is subject to the limits in these Terms; Wanderin will, however, cooperate in remedying any service issues.

Cancellation, Substitution and No-Show (Driver/Vehicle related)

14.1. Company substitution/cancellation. Wanderin may cancel or substitute Driver/Vehicle for safety, regulatory, or operational reasons (including Force Majeure). Where Wanderin cancles, it will offer replacement, rebooking or refund.

14.2. No-show by Driver. If a Driver fails to attend and Wanderin cannot provide a substitute within a reasonable time, the Passenger will be entitled to a refund or alternative transport as determined by Wanderin.

14.3. No-show by Passenger. If Passenger is not present within the included waiting allowance and cannot be contacted, the Driver may depart and the Booking may be charged in full in accordance with the Booking terms.

Fraud, Pricing Errors and Disputes

15.1. Fraud prevention. Wanderin may refuse, suspend or cancel Bookings suspected of fraud, and will cooperate with payment processors and authorities as required.

15.2. Pricing errors. Where manifest pricing errors occur, Wanderin may correct the fare, offer to rebook at corrected price or cancel the Booking with refund.

15.3. Dispute cooperation. Passengers raising payment disputes or chargebacks must provide Booking Reference and supporting evidence. If a chargeback is reversed, the Passenger remains liable for fare and associated fees.

Force Majeure

16.1. Non-liability for Force Majeure. Wanderin shall not be liable for failure or delay to assign or supply Drivers or Vehicles to the extent caused by Force Majeure. Wanderin will use reasonable endeavours to mitigate the effect and to notify affected Passengers.

Governing Law and Jurisdiction

17.1. Governing law. These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of Georgia (country).

17.2. Jurisdiction. Subject to mandatory consumer protection laws, the courts of Georgia have exclusive jurisdiction to settle any dispute arising out of or connected with these Terms, unless otherwise agreed in writing.

Indemnity

18.1. Passenger indemnity. The Passenger indemnifies Wanderin against all claims, liabilities, losses, damages and costs (including reasonable legal costs) arising from the Passenger's breach of these Terms, wilful misconduct or negligent acts (including acts of passengers travelling with them).

Severability, Amendment and Entire Agreement

19.1. Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed and the remainder shall continue in full force and effect.

19.2. Amendment. Wanderin may update these Terms from time to time. Updated Terms will be published on the website and where material changes occur Wanderin will use reasonable efforts to notify affected Passengers.

19.3. Entire agreement. These Terms, together with any Booking Confirmation, constitute the entire agreement between the Passenger and Wanderin in respect of Driver and Vehicle selection for Bookings.

Operational Examples, Fee Notes and Implementation Checklist (Guidance)

20.1. Examples: (a) substituted Vehicle of lower class: Passenger offered partial refund or rebooking; (b) Driver late due to unavoidable delay: Wanderin attempts alternative and may pro-rate refund; (c) undeclared oversized luggage: Passenger required to rebook suitable Vehicle at Passenger cost.

20.2. Fee schedule: Finalise included waiting allowances, substitution refund rules, and administrative handling fees before publication. Sample operational values must be set by Wanderin policy.

20.3. Checklist prior to publication: confirm legal review; set retention periods for telematics/CCTV; finalise driver vetting and subcontractor standards; implement customer notification templates for substitution; publish contact channels for complaints.

Acceptance

21.1. By making or confirming a Booking that involves Wanderin's assignment of a Driver and Vehicle, you acknowledge that you have read, understood and accepted these Driver and Vehicle Selection — Terms & Conditions. If you do not accept these Terms, do not complete the Booking.

End of Driver and Vehicle Selection — Terms & Conditions.

Terms & Conditions — Cross-Border Travel (Wanderin)

1. Definitions and interpretation

1.1.

In these Terms:

“Cross-Border Service” means carriage of passengers (and luggage) across an international land border (including any required vehicle transit, border processing, permits or related services) as set out in a Booking Confirmation.

“Client” means the legal person or natural person that makes the booking and contracts with Wanderin.

“Passenger(s)”, “You” or “Your” means each traveller transported under the Booking.

“Vehicle Documentation” includes vehicle registration, vehicle insurance documents (including international motor insurance certificate where applicable), vehicle technical inspection certificate if required, and any temporary importation paperwork.

“Driver Documentation” includes driver licence, passport, visas/permits required by the destination country, and any driver work/transport permit required by law.

“Border Authorities” means customs, immigration, national police, and any official checkpoints at the border crossing.

“Force Majeure Event” means an event beyond the reasonable control of a Party (acts of God, war, civil unrest, strikes, widespread health emergencies, airport/border closures or government orders).

1.2.

Headings are for convenience only.

2. Scope of the Cross-Border Service offered by Wanderin

2.1.

Wanderin may offer any of the following cross-border services: point-to-point passenger transfers crossing an international frontier; multi-day cross-border tours; intercity transfers that cross borders; group shuttles and event transfers; vehicle hire with driver for cross-border travel; and logistics to secure permits, insurance and customs procedures.

2.2.

Each confirmed Booking will specify the Service type, the precise border crossing(s) to be used, the vehicle(s) and driver(s) assigned, passenger manifest requirements, and any additional services (porters, escorts, customs brokerage) as agreed.

2.3.

Where Wanderin acts as an intermediary for third-party Subcontractors, the Subcontractor’s operational terms (transport licences, permits) also apply; Wanderin will disclose material subcontracting arrangements.

3. Mandatory pre-booking disclosures (passenger & client obligations)

3.1.

Essential passenger information to provide at booking: full name as on passport, nationality, passport number and expiry date, contact phone with country code, residency status (if relevant), exact pickup/drop addresses, number of passengers, full age breakdown (infant/child/adult), number and description of luggage items (including any oversize items), any animals and whether they are service animals, and medical conditions that may affect border movement or evacuation.

3.2.

Driver & Vehicle information: if a Client requests to use a private or Client-supplied vehicle/driver, Client must supply Vehicle Documentation and Driver Documentation at least the deadline specified in the Booking Confirmation (commonly 72 hours) prior to departure unless otherwise agreed. Failure to provide valid documents may result in denial of border exit/entry and service cancellation with applicable charges.

3.3.

Passenger declaration for groups: for passenger group sizes exceeding thresholds mandated by destination rules, Client must provide a full passenger list to the relevant authorities as part of the Cross-Border formalities where required; Wanderin will assist with filing where agreed but timely provision of data by the Client is essential.

4. Operator obligations (what Wanderin will do)

4.1.

Prior to departure Wanderin will:

a) Verify the required vehicle and driver documents for the specific border crossing(s) (registration, insurance or temporary border insurance where applicable, vehicle papers, driver passports and any required permits);

b) Advise Client of required passenger documents (passports, visas, residency permits, required entry forms) and provide guidance on typical consular/immigration requirements;

c) Confirm which border crossing(s) will be used and provide an estimate for border processing time;

d) Arrange any requested additional services (porter, customs declaration assistance, permit application) that are within Wanderin’s capability or through Subcontractors; and

e) Provide the Driver and Vehicle with operational instructions, manifest and contact details.

4.2.

Wanderin will attempt to secure operator permits (commercial cross-border permits, transit permits) where required for the Vehicle and Driver, and will inform the Client where such permits are necessary. Wanderin will not, however, be liable for denial of entry or exit caused by Client or Passenger failure to produce required travel documents.

4.3.

For cross-border carriage where law requires special licensing, Wanderin will ensure compliance for Wanderin-operated vehicles. If the Client provides their own vehicle/driver, that Client is responsible for ensuring the vehicle/driver hold all licences and permits required by both origin and destination.

5. Insurance and Vehicle Liability (international insurance and temporary import)

5.1.

Mandatory insurance: prior to any cross-border movement, the Vehicle must have valid civil liability insurance covering the territories to be traversed. In many cases an internationally recognised motor insurance certificate or equivalent proof of cover is required; where such cover is not available, temporary border insurance may be required at the crossing. Clients must confirm insurance cover for the exact route and jurisdictions to be crossed.

5.2.

Temporary importation / allowance periods: national rules may allow foreign-registered vehicles to enter on temporary admission for a limited period. Clients intending extended stays must ensure compliance with customs rules and may need to process temporary importation paperwork.

5.3.

Insurance gaps & border remedies: if the Client’s vehicle insurance does not cover the destination country, Wanderin may (at Client’s request and expense) arrange temporary border insurance where available or require the Client to obtain insurance prior to travel. Lack of proper insurance may result in denial of border entry, fines or impoundment — such costs are borne by the Client.

5.4.

Operator insurance for Wanderin vehicles: Wanderin vehicles used for cross-border commercial transport will carry commercially appropriate insurance limits and, where required, cross-border endorsements; details are available on request. Wanderin’s liability for vehicle damage, third-party claims and personal injury is subject to insurance policy limits and local mandatory liability regimes.

6. Customs, Goods, Currency and Controlled Items

6.1.

Customs declarations: Passengers must declare dutiable goods and currency above national thresholds as required by origin/destination customs. Failure to declare may result in fines, confiscation or criminal sanctions.

6.2.

Prohibited / restricted goods: transport of controlled, hazardous or restricted goods across borders (weapons, certain medicines, perishable commercial goods, agricultural products, large cash sums) is subject to local law and usually prohibited without permits. The Client must disclose any such goods and obtain necessary permits. Wanderin will refuse carriage of hazardous or illegal goods.

6.3.

Commercial cargo vs passenger transport: the Service is for passenger carriage and incidental passenger luggage only. Carriage of commercial consignments or freight requires a separate freight agreement and customs documentation; any attempt to carry commercial cargo without declaration is at the Client’s risk.

7. Passengers, Visas, Entry Requirements & Right to Refuse

7.1.

Passenger responsibility: each Passenger must ensure they possess valid travel documents (passport valid for the required period, visas if required, entry permits, proof of onward travel where required). Wanderin will advise typical visa regimes but cannot guarantee visa issuance. Official visa rules vary by nationality and can change without notice.

7.2.

Refusal of carriage at border: border authorities may refuse entry to any Passenger for reasons including invalid passports, lack of visa, criminal records or other legal grounds; Wanderin is not liable for consequences of such refusal. If a Passenger is denied entry, Wanderin will assist in arranging onward transport at the Passenger’s expense.

7.3.

Passenger lists & filing obligations: where national rules require pre-filed passenger lists, the Client must provide such lists within the deadlines in the Booking Confirmation; failure to provide timely manifests may cause denial of passage.

8. Driver legal status, visas and work permits

8.1.

Drivers crossing borders must hold valid passports, any required visas and, where relevant, permits to lawfully operate a vehicle in the destination (work/transport permits). Drivers supplied by Wanderin will hold necessary documentation where Wanderin is the operator; when Client provides a driver/vehicle, the Client warrants that the driver is legally entitled to drive and operate in the destination.

8.2.

Where driver crew permits or international licences are required, Wanderin will advise and can arrange such documentation at Client expense if agreed. If a driver is refused entry or operation due to missing permits, additional costs for replacement driver/vehicle are borne by the Client unless Wanderin is at fault.

9. Border delays, waiting times, penalties & operational contingencies

9.1.

Border processing times are variable and booking time estimates are indicative only. Wanderin is not liable for delay costs (missed flights, accommodation penalties) caused by border processing unless caused by Wanderin’s proven gross negligence.

9.2.

The Booking Confirmation will specify included waiting allowances for border processing; extra waiting at border checkpoints beyond included allowances will be charged at the rates set out in the Booking Confirmation. Clients must validate these allowances prior to confirmation.

9.3.

Fines, administrative sanctions or impoundment imposed by border/customs authorities due to Client or Passenger non-compliance are the Client’s responsibility; Wanderin will assist with procedural steps but will not absorb fines or loss.

10. Payment terms, additional fees and currency treatment (cross-border specifics)

10.1.

Cross-Border Bookings commonly require higher deposits, full prepayment, or bank guarantees due to permit costs and third-party supplier exposures. Wanderin will state the payment schedule at booking; failure to make required prepayments may result in Booking cancellation.

10.2.

Additional cross-border fees (border insurance obtained at crossing, import permits, border agency fees, vehicle permits) will be either included in the confirmed price or listed as payable extras; where extras are not included, Wanderin will advise expected costs and obtain Client authorisation prior to incurring them.

10.3.

Currency fluctuations: where cross-border costs are payable in a foreign currency, the Client bears exchange rate risk unless otherwise agreed. Wanderin may apply an administration fee for handling multi-currency disbursements.

11. Cancellations & refunds special to cross-border bookings

11.1.

Cross-Border Bookings often involve non-refundable third-party costs (permits, customs brokerage, ferry crossings), and cancellation terms will reflect such exposure; the Booking Confirmation will state precise cancellation penalties and refund mechanics.

11.2.

If a Booking is cancelled due to a Passenger’s denial of entry or failure to obtain required visas, no refund is due for the affected Passenger and any costs for re-routing, return transport, or permits remain payable by the Passenger/Client.

11.3.

Where cancellation is caused by Wanderin’s inability to secure required permits despite reasonable effort, Wanderin will offer alternatives or refund amounts net of unrecoverable costs. Wanderin is not responsible for consequential losses arising from cancelled cross-border movements except where caused by Wanderin’s gross negligence.

12. Health, quarantine & public health requirements

12.1.

Cross-border movements may be subject to public health controls (vaccination certificates, tests, health declaration forms, quarantine). Clients must comply with the latest health entry rules of the destination and any transit countries. Wanderin will provide current guidance where possible but documentary proof of compliance is the Passenger’s responsibility.

12.2.

Failure to meet health entry requirements may result in denial of entry or quarantine; costs for quarantine accommodation, testing and additional transport are the Passenger’s responsibility.

12.3.

For group travel, the Client must inform Wanderin promptly of any communicable illness among group members and must follow public health instructions.

13. Security searches, inspections & seizures

13.1.

Border authorities are authorised to carry out vehicle and passenger searches, inspections and to seize items in accordance with applicable law. Wanderin will comply with requests from authorities; Clients and Passengers must cooperate. Wanderin is not liable for legal consequences, fines or detention resulting from contraventions of applicable laws by Client or Passengers.

13.2.

If authorities impound a vehicle, Wanderin will assist with local procedures but is not responsible for storage, release costs, fines or legal defence unless such seizure was caused by Wanderin’s gross negligence.

14. Emergencies, medical evacuation & repatriation

14.1.

In case of medical emergency requiring evacuation or repatriation from the destination country, the Passenger or Client is responsible for all associated costs unless covered by Wanderin’s contractual insurance and only to the extent such coverage applies. Wanderin will assist in emergency coordination.

14.2.

Clients should maintain comprehensive international travel insurance with emergency evacuation and repatriation coverage for all Cross-Border passengers.

15. Liability limits, indemnities & insurance interplay

15.1.

To the maximum extent permitted by law, Wanderin’s direct liability for loss or damage arising from Cross-Border Services (including denial of entry, fines, border delays) is limited to the amount paid for the affected Service and is otherwise excluded, except where caused by Wanderin’s proven gross negligence or wilful misconduct.

15.2.

Where third-party authorities impose penalties, fines or confiscation for Client/Passenger non-compliance, the Client indemnifies Wanderin against associated liabilities, costs and expenses (including legal fees).

15.3.

Insurance interplay: Wanderin’s insurance policies supplement but do not replace the Client’s personal or vehicle insurance responsibilities; Clients must ensure their cover is adequate for the route and activity.

16. Data, manifests & personal data processing (cross-border transfer of data)

16.1.

Where required by law, Wanderin will transmit passenger manifest data and vehicle data to border authorities. By booking, the Client and Passengers consent to such data sharing for immigration/customs processing.

16.2.

Data transfer across borders may involve transfer of personal data to jurisdictions with different data protection laws. Wanderin will use reasonable measures to protect personal data and comply with applicable data protection obligations, but the Client acknowledges differential legal regimes may apply.

16.3.

Retention periods: booking and travel records will be retained for reasonable business and legal purposes (recommendation: 5 years); GPS/telematics records and CCTV used for incident investigation may be retained for shorter periods (recommendation: 12 months / 30 days respectively). These retention periods will be implemented in accordance with applicable law.

17. Operational checklists & documentation required

17.1.

For every cross-border Booking Wanderin requires the following at or before the deadlines specified in the Booking Confirmation:

Completed passenger manifest (for groups), with passport numbers and nationality;

Clear copy of vehicle registration and vehicle passport;

Proof of vehicle insurance covering destination (international insurance certificate or border insurance);

Copies of driver passport and any required driver permits;

Confirmation of payment for any permit or deposit required by destination authorities;

Any required customs documents for goods or equipment;

Contact telephone for Group Leader or lead passenger who will be the day-of contact.

17.2.

Deadlines: where national rules require passenger list filing in advance, Wanderin will set a submission deadline (commonly 24–72 hours depending on the country). Late submissions may be rejected by authorities and cause denial of passage.

18. Special national rules

18.1.

National and bilateral rules differ by route and crossing and may impose passenger list filing, vehicle permit or additional insurance requirements. Clients must comply with current national rules for the route being used. Wanderin will advise current operational requirements at booking where feasible.

18.2.

It is the Client’s responsibility to check entry and transit conditions for the nationalities of passengers on the planned route and to ensure required documents and permissions are in place.

19. Cancellation & amendment special rules (cross-border)

19.1.

Cross-Border Bookings commonly require larger deposits and have stricter cancellation terms due to third-party non-refundable costs; the Booking Confirmation will set the cancellation and amendment regime for each Booking.

19.2.

If a Booking cannot proceed due to a sudden change of entry rules or border closure declared by an authority after confirmation, Wanderin will offer alternatives (reschedule, alternate crossing, refund net of non-recoverable costs). Where national authorities impose emergency travel bans, refunds will be provided in accordance with Force Majeure principles.

20. Force Majeure

20.1.

Neither party is liable for failure or delay in performing obligations to the extent caused by a Force Majeure Event. Where Force Majeure materially frustrates performance, Wanderin will use reasonable endeavours to re-route, reschedule or refund amounts net of irrecoverable third-party costs.

21. Complaints, incidents & claims

21.1.

Any incident at the border (denial of entry, fine, confiscation, impoundment) must be reported to Wanderin immediately and in writing within 24 hours. Failure to notify promptly may prejudice claims for refund or assistance.

21.2.

Wanderin will log the incident, assist where operationally possible, and investigate. Where Wanderin’s acts or omissions are responsible for the incident, Wanderin will consider remediation consistent with these Terms and available insurance. For other incidents, liability allocation follows these Terms.

22. Examples & operational scenarios (illustrative)

22.1.

Illustrative scenario — missing insurance: if Client’s vehicle insurance does not cover the destination and border authorities require insurance at crossing, Client may need to purchase temporary insurance at the border; Client bears such cost and any delay.

22.2.

Illustrative scenario — manifest deadlines: where authorities require passenger lists for vehicles above a passenger threshold, late submission may cause refusal to cross and attendant costs/liabilities are borne by Client.

23. Pricing, fees and sample operational schedule (examples)

Replace sample figures with company policy before publication.

Cross-Border deposit: 50% at booking for cross-border transfers/tours.

Permit handling fee (administrative): sample range ₾40–₾150 depending on complexity.

Border insurance (if purchased at crossing): variable by insurer.

Waiting/immigration delay surcharge: sample ₾0.80 per minute after included allowance.

Refund processing time for cross-border refunds: up to 21 calendar days.

24. Governing law; jurisdiction; arbitration

24.1.

These Terms are governed by the laws of Georgia (country). Any dispute arising out of Cross-Border Services or these Terms shall be submitted to the exclusive jurisdiction of the courts of Georgia, unless otherwise expressly agreed in writing by the Parties. Parties may by mutual agreement elect mediation or arbitration prior to litigation.

25. Indemnity & survival

25.1.

The Client indemnifies Wanderin for any loss, damage, penalty, fine, detention cost, legal cost or other expense arising from Client or Passenger failure to comply with customs, immigration, insurance or permit requirements. This indemnity survives termination of the Booking.

25.2.

Provisions relating to liability limitation, indemnity, data processing and dispute resolution shall survive expiry or termination of the Booking.

26. Practical recommendations & pre-travel checklist

26.1.

For Clients / Passengers: before booking confirm passport validity (recommended minimum 6 months), visa requirements for your nationality, vehicle insurance coverage for destination, and health entry requirements. Provide passenger manifest on time for group trips. Obtain travel insurance including medical evacuation.

26.2.

For Wanderin / Operations: confirm international insurance availability for the crossing, incorporate passenger list filing workflows, enforce document deadlines in the booking UI, and maintain local broker/insurer contacts at each crossing.

26.3.

Emergency protocol: maintain 24/7 operational contact; define incident escalation and reimbursement documentation requirements.

27. Final warnings & legal caveat

27.1.

Cross-Border Services are subject to regulatory change with little notice. Wanderin will use reasonable efforts to stay current and inform Clients, but Clients and Passengers must satisfy themselves of entry conditions for their nationality and circumstances.

27.2.

This document is a contractual operational draft and should be reviewed by local legal counsel before public posting.

28. Contact

Operational / Bookings contact: [INSERT WEBSITE, EMAIL, WhatsApp NUMBER]

Emergency on-trip contact: contact details provided in Booking Confirmation (24/7 operations number).

Registered address & company details: [INSERT COMPANY REGISTRATION, TAX ID, LEGAL ADDRESS]

End of Cross-Border Travel — Terms & Conditions (clean version)

Airport Transfers Service

1. Definitions and Interpretation

1.1. In these Terms:

• "Airport Transfer" means carriage by road of passengers and luggage between an airport and a passenger's nominated origin or destination as set out in a confirmed Booking.
• "Booking" means a confirmed reservation for Airport Transfer services issued by Wanderin by written confirmation (email, WhatsApp message, SMS or other documented communication).
• "Passenger", "you" or "your" means the person who makes the Booking and/or travels in the Vehicle.
• "Vehicle" means any motor vehicle provided by Wanderin or its subcontractor to perform the Airport Transfer.
• "Driver" means the individual operating the Vehicle.
• "Subcontractor" means any third-party operator engaged by Wanderin to provide vehicles, drivers, or related services.
• "Force Majeure Event" includes acts of God, government restrictions, airport closures, strikes, pandemics, severe weather, terrorism, civil unrest, and other events beyond Wanderin's reasonable control.

1.2. Headings in these Terms are for convenience and do not affect interpretation. Unless the context requires otherwise, singular includes plural and vice versa.

2. Scope of Services

2.1. Wanderin provides Airport Transfers as specified on the Booking confirmation. Services may include: meet-and-greet in the arrival area, porter assistance, transport of passengers and luggage, on-route stops within permitted time, and onward transfers to hotels, residences, ports, border crossings, or other specified points.

2.2. Services may be performed by Wanderin or by licensed Subcontractors. Wanderin remains responsible for oversight and for ensuring contracted third parties meet reasonable operational standards.

2.3. Services are limited to passenger transport unless otherwise agreed in writing. Transport of commercial cargo or hazardous materials is expressly excluded.

3. Booking – How to Reserve

3.1. Bookings can be made through: the Wanderin.ge website; Wanderin official WhatsApp/Telegram channels; email; telephone; or authorized partners.

3.2. Mandatory booking information: passenger full name, contact telephone (with international dialing code), email (if available), flight number, airline, scheduled arrival/departure time, airport terminal, pickup/drop-off address, number of passengers, luggage count and details of special requirements (child seats, wheelchair, pets, oversized items, multi-stop requests).

3.3. Provisional reservations are not confirmed until Wanderin issues a Booking Confirmation bearing a Booking Reference Number. The Booking Confirmation shall state: date/time, pickup point, meeting instructions, vehicle class, driver contact (number), fare and payment instructions, included waiting allowance and any extras.

3.4. Wanderin may decline or refuse to confirm a Booking for any lawful reason (e.g., capacity, safety, incorrect or incomplete information).

4. Flight Monitoring

4.1. For airport arrivals, we monitor flight status and adjust pickup times accordingly for domestic flights.

4.2. For international flights, we provide a standard waiting period of 60 minutes from actual landing time.

4.3. For arrivals, passengers must provide flight numbers. Wanderin monitors flight status where practicable and will adjust pickup time to match the actual touchdown time. Flight monitoring is a convenience and does not guarantee a flawless pickup if airlines change schedules unexpectedly.

4.4. Passengers must remain contactable at their provided telephone number/mobile (roaming or local). Failure to answer driver calls or messages may be deemed a no-show after the included waiting allowance expires.

4.5. If an inbound flight is diverted to another airport without prior notice to Wanderin, the passenger must contact Wanderin to arrange pickup from the actual arrival airport; additional charges may apply.

4.6. For departures, passengers are responsible for setting a pickup time allowing adequate time for airline check-in, security, and boarding. Wanderin recommends passengers follow airline guidelines for check-in times.

5. Meeting Procedure

5.1. For arrivals, drivers will meet passengers in the arrivals hall holding a Wanderin sign with the passenger's name.

5.2. Passengers should proceed to the arrivals hall after collecting luggage and clearing customs.

5.3. For arrivals, the Driver will meet the passenger at the agreed meeting point shown in the Booking Confirmation (commonly the arrivals hall or designated meeting area) holding a sign with the passenger's name or Wanderin branding. Airports may restrict access to certain zones; in such cases, the Driver will meet the passenger at the nearest permitted point and provide instructions.

5.4. The passenger should verify the Driver's identity (name on Booking Confirmation and identification sign) before entering the Vehicle. Drivers will present Wanderin-issued identification on request.

5.5. For departures, the Driver will collect passengers at the precise pickup point; the passenger is responsible for ensuring pickup location clearance (hotel forecourt, private address access) and any necessary permissions for vehicle access.

6. Delays and No-Shows

6.1. If a flight is significantly delayed, passengers should contact our emergency line to reconfirm pickup details.

6.2. Additional waiting time beyond the included allowance will be charged at the standard rate.

6.3. Included waiting allowance (sample default): For arrivals, 60 minutes post landing for domestic flights and 90 minutes for international flights (customize per airport). The exact allowance is specified in each Booking Confirmation.

6.4. Additional waiting fees (sample default): After the included allowance expires, additional waiting will be charged at ₾0.60 per minute (or equivalent in other currency). You may change this value to your operating rate.

6.5. If the passenger is uncontactable and the Driver legitimately leaves the meeting point after waiting beyond the included allowance and any reasonable additional waiting, Wanderin may treat the Booking as a no-show and charge the fare in full or the applicable cancellation fee.

6.6. For departures, Drivers will arrive at agreed time; if the passenger is late beyond a reasonable grace period (e.g., 10–15 minutes), extra waiting charges apply as per 6.4.

6.7. A no-show occurs where the passenger is not present at the agreed meeting point within included waiting allowance and cannot be contacted. No-show charges equal the full fare unless otherwise reduced at Wanderin's discretion.

6.8. If Wanderin is at fault for late pickup resulting in demonstrable direct loss (e.g., missed flight), Wanderin's liability is limited to direct loss evidenced by documentary proof and shall not exceed the fare paid for the relevant service, except where greater liability is imposed by applicable law.

6.9. Abandoned vehicles (passenger leaves vehicle without consent or fails to return within agreed time) — Wanderin reserves the right to secure the vehicle and seek reimbursement for any costs incurred.

7. Fare, Price Components & Surcharges

7.1. Fare comprises: base route price, vehicle class surcharge (if any), inclusive waiting allowance, and any pre-agreed extras (child seat, porter, meet & greet). Fares will be stated in the Booking Confirmation.

7.2. Airport or terminal fees: Where the airport imposes fixed pickup, terminal access or parking charges, these are included in the published fare unless otherwise specified. If additional airport charges arise due to passenger-requested deviations or last-minute airport rule changes, these will be billed to the passenger.

7.3. Out-of-hours surcharge (sample default): Bookings between 22:00–06:00 local time may incur 20% surcharge on the base fare. (Adjust percentages/times to match your policy.)

7.4. Extended stop / extra stop fees (sample default): Additional stops requested by passenger during the journey: ₾15 per stop (first stop included if permitted by booking).

7.5. Oversize luggage surcharge (sample default): For large sporting equipment or bulky goods: ₾30–₾80 depending on size — must be declared at Booking.

7.6. Where payment is made by card, the passenger bears any card processing fees as disclosed at checkout (or Wanderin can absorb them — specify your policy).

8. Payment Terms, Prepayments & Invoicing

8.1. Payment methods: as stated in Booking Confirmation (credit/debit card, bank transfer, PayPal, cash to driver where explicitly agreed, or third-party provider). Bank transfers must be arranged within the timeframe in the confirmation.

8.2. Wanderin may require full prepayment or a deposit for: remote pickups, long-distance or cross-border transfers, bookings during peak season, group bookings, or where payment risk is higher. If prepayment is required and not received by the due time, Wanderin may cancel the Booking.

8.3. Upon receipt of payment, Wanderin issues an electronic invoice/receipt showing the Booking Reference, fare breakdown, taxes and payment method. For corporate or tax invoices, the passenger must provide invoicing details at the time of booking.

8.4. Refunds are processed to the original payment method wherever possible and will be subject to payment processor timelines (sample processing timeframe: up to 14 business days to appear in passenger account). Bank fees and currency conversions are the passenger's responsibility.

9. Cancellation, Refund & Amendment Policy

9.1. Cancellation by Passenger (sample tiered policy — customize as needed):

• Cancel ≥72 hours prior to scheduled pickup — full refund of any prepaid amount (less any non-refundable third-party costs).
• Cancel 48–72 hours prior — 50% refund of prepaid amount.
• Cancel 24–48 hours prior — 25% refund of prepaid amount.
• Cancel <24 hours prior or no-show — no refund; full fare payable.

(Note: for short transfers you may want shorter cancellation windows. The above is a thorough policy; adjust to your business needs.)

9.2. Airport operational exceptions: If cancellation is due to airline cancellation or documented airport closure, refunds or rescheduling will be handled case-by-case; Wanderin will endeavor to offer rescheduling first.

9.3. Amendments: Requests to change pickup time, vehicle type or passenger count are subject to availability and may attract a fare adjustment. Amendments requested less than 24 hours before pickup cannot be guaranteed.

9.4. Company-initiated cancellation: Where Wanderin cancels (vehicle breakdown, driver illness, force majeure), Wanderin will offer a replacement service of similar quality or issue a full refund for prepaid amounts. Wanderin will not be liable for consequential losses such as missed flights unless caused by Wanderin's gross negligence.

9.5. Refund processing: Refunds approved will be processed within 14 calendar days to the original payment method; for cash bookings, refunds may be credited to a bank account.

10. Vehicle Standards, Maintenance & Driver Requirements

10.1. Vehicles used for Airport Transfers shall meet national regulatory standards, be roadworthy, insured and equipped with functioning safety features (seat belts, air conditioning, lights, etc.). Wanderin conducts scheduled maintenance and safety inspections at manufacturer-recommended intervals.

10.2. Drivers are licensed, vetted and trained. Driver selection includes identity checks, driver license verification and, where practicable, background screening. Drivers receive customer service and defensive driving training. Wanderin enforces rest and duty time limits consistent with legal requirements to minimize fatigue risk.

10.3. Drivers must present identification upon request and shall comply with lawful instructions from competent authorities.

11. Safety, Passenger Conduct & Prohibited Items

11.1. Seat belts: Passengers must wear seat belts at all times while the Vehicle is moving. Failure to do so may expose the passenger to fines or denial of service.

11.2. Prohibited items: Hazardous materials (explosives, flammables, illegal drugs, weapons, corrosives) are strictly prohibited. Wanderin will refuse carriage and notify authorities where necessary.

11.3. Alcohol / drugs: Intoxicated passengers who present a danger to themselves, other passengers or the Driver may be refused transport and no refund will be issued. Wanderin may request passengers to disembark if behavior becomes unsafe.

11.4. Smoking and vaping: No smoking/vaping in Vehicles. Violation will incur a cleaning fee (sample: ₾100 – ₾250 depending on damage) and possible additional charges.

11.5. Damage and cleaning: Passengers are responsible for damage or excessive soiling; passengers will be charged repair or cleaning costs plus an administrative fee (sample admin fee: ₾50). Wanderin will provide an itemized invoice for claims.

12. Child Seats, Infants and Unaccompanied Minors

12.1. Child seats are available on request and must be reserved at Booking. Correct child seat selection requires passenger to provide child's age and weight. Child seat fee (sample): ₾10 per seat per transfer.

12.2. Unaccompanied minors: Wanderin may refuse carriage of unaccompanied minors absent written authorization and appropriate waiver forms. Travel of children is subject to local laws and airline or border regulations.

13. Pets and Service Animals

13.1. Service animals: permitted, no additional fee; passengers must notify at Booking.

13.2. Companion pets: permitted only in carriers/with protective coverings and if disclosed at Booking. Additional cleaning fees or surcharges may apply. Wanderin may refuse animals that cause allergy or safety issues to other passengers.

14. Cross-Border Airport Transfers, Permits & Documentation

14.1. Cross-border transfers (if provided) involve additional legal, insurance and permit requirements. Passengers must carry valid travel documents (passport, visas) and comply with customs/immigration rules. Wanderin is not responsible for passenger denial of entry or delays arising from defective documentation.

14.2. Cross-border fares are quoted separately, often in USD; such fares may exclude foreign tolls, permit charges, or border crossing fees. Where border authorities require permits or additional insurance, the passenger may be charged these amounts.

14.3. In some jurisdictions, vehicles or drivers may not be permitted to enter certain zones; Wanderin will advise on such restrictions and amend pickup/drop arrangements where necessary.

15. Data Collection, Processing, Recording & Retention

15.1. Personal data collected: name, contact number, email, flight details, pickup/drop addresses, payment info (partial), passenger preferences, special assistance needs. Data is processed to provide services, comply with legal obligations and for dispute resolution.

15.2. Retention periods (recommended defaults):

• Booking & transaction records: 5 years (for tax and dispute purposes).
• GPS logs and trip telemetry: 12 months.
• In-vehicle CCTV footage (if used for safety): retained for 30 days unless flagged for incident investigation (extendable as required).
• Call and WhatsApp message logs for operational purposes: 12 months.

(Adjust retention to comply with local law/your Data Protection Policy.)

15.3. Recording & CCTV: Where Vehicles use audio (driver/passenger) or visual recording (CCTV), Wanderin will disclose such monitoring in the Booking process or via signage in the Vehicle. By using the service, passengers consent to recording for safety and quality assurance purposes. Recordings are used only for operational, safety or legal compliance reasons.

15.4. Data sharing: Personal data may be disclosed to Subcontractors, emergency services, airports, hotels or legal authorities where necessary to provide the service or where required by law. Wanderin will not sell personal data to third parties.

15.5. Data subject rights: Passengers may request access, correction or erasure of their personal data subject to legal limits and the need to retain records for tax, safety or legal purposes. Requests should be sent to the data protection contact shown in the website Privacy Policy.

16. Insurance and Liability Allocation

16.1. Wanderin maintains statutory third-party and vehicle insurance for passenger carriage as required by Georgian law. Relevant coverage limits are available on request and may be subject to policy terms of insurers.

16.2. Liability cap: Except where liability cannot lawfully be limited, Wanderin's aggregate monetary liability for any direct loss arising from a single Airport Transfer (other than death or personal injury caused by Wanderin's proven gross negligence or willful misconduct) shall be limited to the fare paid for that transfer.

16.3. Wanderin is not liable for indirect, special or consequential losses (lost flights, costs of missed connections, accommodation charges, loss of earnings) except to the extent caused by Wanderin's gross negligence.

16.4. Passengers are strongly advised to maintain comprehensive travel insurance covering medical expenses, personal injury, baggage loss and trip interruption.

17. Lost Property, Damage Claims & Claims Procedure

17.1. Passengers must verify personal belongings prior to leaving the Vehicle. Wanderin will make reasonable efforts to retrieve lost items; if found, Wanderin will store items for a reasonable period and assist with return at the owner's cost. Return postage/courier costs are payable by the owner unless Wanderin agrees otherwise.

17.2. Claims for lost/damaged items or vehicle damage must be submitted in writing to Wanderin within 7 days of the service (for lost property) or 14 days for damage claims, with evidence (photos, receipts). Wanderin will investigate and respond within 14 business days.

17.3. For damage incurred by the passenger's negligence, Wanderin may invoice the passenger for repair costs plus an administrative fee (sample admin fee: ₾50). Disputed claims will be escalated to formal dispute resolution if not resolved.

18. Subcontracting and Third-Party Providers

18.1. Wanderin may engage licensed Subcontractors to provide vehicles and drivers. Wanderin will require Subcontractors to meet reasonable service standards and to hold necessary insurance and licenses.

18.2. If a subcontracted provider performs the service, Wanderin remains the passenger's primary contact for complaints and commercial issues, and will seek to enforce Subcontractor compliance with these Terms. Liability for actions of Subcontractors is limited to the extent permitted by law and the terms between Wanderin and the Subcontractor.

19. Driver Conduct & Passenger Safety Standards

19.1. Drivers shall: hold valid driving licenses, present identification, operate Vehicles safely and comply with local traffic laws, and act courteously. Drivers shall not accept payment in cash if prepayment was required unless Wanderin explicitly permitted cash payment.

19.2. Passenger safety is paramount. Drivers are authorized to refuse carriage where passenger behavior threatens safety or breaches law. Drivers may require intoxicated passengers to disembark at a safe and legal location. No refund will be due in such cases.

19.3. Drivers will not use mobile phones for calls while driving except via hands-free systems and will comply with local restrictions on phone use.

20. Force Majeure

20.1. Neither party shall be liable for failure to perform any obligation to the extent that performance is prevented by a Force Majeure Event. Where a Force Majeure Event materially affects performance, Wanderin shall notify the passenger and use reasonable endeavours to offer an alternative or refund.

20.2. Refunds under Force Majeure are discretionary and will consider costs already incurred and practicable alternatives.

21. Complaints, Escalation & Resolution

21.1. Complaints should be submitted within 7 days of the service via email or WhatsApp to the contact details provided in the Booking Confirmation or on the Wanderin website. Include Booking Reference and supporting evidence (photos, receipts, timestamps).

21.2. Wanderin will acknowledge receipt within 48 hours and aim to resolve complaints within 14 business days. For complex matters, an interim update will be provided within this timeframe.

21.3. If the complaint cannot be resolved amicably, parties may pursue legal remedies under governing law (Section 25).

22. Pricing Errors, Fraud & Payment Disputes

22.1. In the event of a bona fide pricing error (manifestly incorrect fare), Wanderin reserves the right to correct the error and either reconfirm the Booking at corrected fare or cancel and refund any prepayment. Wanderin will give prompt notice in such cases.

22.2. Fraudulent bookings or payment methods will be cancelled and reported to authorities. Where fraud is suspected, Wanderin reserves the right to withhold service and take legal action.

22.3. If a chargeback is raised by a passenger's card issuer, Wanderin will investigate and provide evidence of service provision to the processor. If the passenger's dispute is invalidated, the passenger remains liable for the fare and any chargeback costs.

23. Changes to These Terms

23.1. Wanderin may update these Terms from time to time by publishing revised Terms on its website. The version published on the website at the time of the Booking applies to that Booking. Continued use after publication of changes constitutes acceptance.

24. Governing Law, Jurisdiction & Dispute Resolution

24.1. These Terms are governed by the laws of Georgia (country).

24.2. Any dispute arising out of these Terms or a Booking shall be subject to the exclusive jurisdiction of the courts of Georgia, unless both parties agree in writing to mediation or arbitration in lieu of litigation.

25. Indemnity

25.1. The Passenger shall indemnify and hold harmless Wanderin against all claims, liabilities, damages, costs and expenses (including reasonable legal fees) arising from Passenger's breach of these Terms, negligence, or wilful misconduct.

26. Severability, Waivers and Entire Agreement

26.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

26.2. Failure by Wanderin to enforce any provision is not a waiver of rights.

26.3. These Terms constitute the entire agreement between the passenger and Wanderin regarding Airport Transfers.

27. Model Operational Fee Schedule (EXAMPLE — adapt to your policy)

(Adjust numeric values to your operating economics and local law before publishing.)

• Included waiting allowance (arrivals): 60 minutes domestic / 90 minutes international.
• Additional waiting: ₾0.60 / minute.
• Out-of-hours surcharge: 20% of base fare (22:00–06:00).
• Additional stop: ₾15 per extra stop.
• Child seat fee: ₾10 per seat per transfer.
• Porter/meet & greet service: ₾15–₾30 depending on airport.
• Oversize baggage surcharge: ₾30–₾80.
• Cleaning fee for smoking or severe soiling: ₾100–₾250.
• Damage admin fee: ₾50 + repair cost.
• Refund processing time: up to 14 calendar days.

28. Security, Fraud Prevention & Compliance

28.1. Wanderin may use automated fraud detection tools and manual review to identify suspicious bookings. Where fraud is suspected, Wanderin may suspend the Booking and request additional verification (ID, proof of payment).

28.2. Passengers must not attempt to manipulate GPS, trip logs, or provide false information. Any attempt to defraud Wanderin will be reported to law enforcement.

29. Operational Examples and Illustrations (Practical Guidance)

29.1. Example — Arrival with flight delay: Passenger books airport pickup for 10:00 arrival; actual landing is 11:45. Driver sees delay and adjusts pickup; included waiting allowance starts at touchdown; no extra charge unless waiting exceeds included allowance. Passenger still must monitor messages and meet driver at agreed point.

29.2. Example — Late cancellation: Passenger cancels 18 hours before pickup (within 24–48h window); per sample tiered policy, 25% refund due.

29.3. Example — Oversize gear: Passenger indicates 2 surfboards at booking; Wanderin confirms a van for ₾50 oversize surcharge. If not declared and surfboards do not fit, passenger may need to book alternative vehicle at passenger cost.

30. Recommended Pre-Publication Checklist (for Wanderin)

• Confirm jurisdictional requirements under Georgian transport and consumer law.
• Decide and insert final numeric values for sample fees and waiting allowances.
• Confirm insurance cover amounts and whether additional passenger liability coverage is required for cross-border transfers.
• Local counsel review: verify policy language for enforceability and consumer protection compliance.
• Operationalize data retention and privacy policy updates (align with section 16 retention windows).
• Implement booking system flags for child seats, pets, and oversize items to prevent mismatches at pickup.
• Prepare driver/vehicle documentation templates for meet & greet and identification verification.

31. Acknowledgement & Acceptance

By making a Booking, you confirm that you have read, understood and accepted these Airport Transfer Terms & Conditions. If you do not accept these Terms, do not proceed with the Booking.

End of Airport Transfers — Terms & Conditions.

Tours Service

1. Itinerary and Stops

1.1. Tour itineraries are provided as guides and may be adjusted due to weather, traffic, or other operational considerations.

1.2. Stops at attractions are subject to opening hours, entry requirements, and any applicable fees.

2. Guide Services

2.1. When included, guides provide commentary and assistance but do not replace licensed tour guides where required by local regulations.

2.2. Drivers may provide basic information about locations but are not substitute for professional guides.

3. Cancellation Policy

3.1. Tours canceled more than 48 hours in advance receive full refund.

3.2. Tours canceled 24-48 hours in advance receive 50% refund.

3.3. Tours canceled less than 24 hours in advance are non-refundable.